Warranty Policy
At Tenali Central Furniture (TCF), we take pride in crafting premium-quality solid wood furniture designed to offer lasting comfort and durability. We stand behind our workmanship with comprehensive warranty policies to give you complete peace of mind.
Important Notice
The original purchase invoice/bill is strictly mandatory to validate, initiate, or claim any warranty services.
1-Year Manufacturing Warranty
Covers any manufacturing defects in timber materials, structural integrity, joint separations, and functional hardware.
1-Year Sofa Service Warranty
Cushion sofas, upholstery padding, and upholstered seating products are covered under a service warranty of up to one (1) year only.
What is Covered
This warranty strictly covers manufacturing defects in the following structural parts:
- Frame & Structure: Structural failures, joint separations, or wood cracking/warping under normal usage conditions.
- Hardware & Mechanisms: Drawer runners, hinges, recliner hardware, pneumatic lifts, and other functional parts.
- Upholstery & Foam: Excessive sagging or flattening of cushion foam exceeding 1.5 inches within the first year (eligible for sofa service warranty up to one year only).
What is Not Covered (Exclusions)
- Upholstery fabrics, seat covers, leatherette, or stitching.
- Normal wear and tear resulting from daily use (including minor scratches, dents, or finish fading).
- Damage caused by incorrect cleaning methods, usage of harsh chemicals, or exposure to direct moisture/consistent water.
- Natural characteristics of wood such as grain patterns, knots, minor color variation, and natural expansion/contraction due to seasonal humidity changes.
- Damage resulting from improper installation, assembly, modification, or repair performed by unauthorized third parties.
- Products that have been relocated from their original delivery address.
Safe Delivery Promise
We guarantee that your furniture will reach you safely. In the rare event of transit damage:
- Please inspect the product at the time of delivery. If you notice any damage, report it to our team on WhatsApp or Email within 72 hours with photos and a short video showing the damage and the packaging.
- For minor transit damages, we will coordinate and reimburse the expenses for a local professional carpenter to restore the piece.
- For major structural transit damages, we will pick up the item and arrange for a complete replacement.
How to File a Claim
To file a warranty claim, please contact our support team with your order reference ID, **mandatory purchase invoice/bill**, and description/images of the issue: